WorkUgo Refund & Payment Policy
1. What this policy covers
This covers everything you can buy from WorkUgo: Red Seal exam prep, mock tests, credentialing help, application assistance, and our other professional services.
When you buy from us, you agree to this policy and to our Terms of Use.
If your purchase came with its own written terms (a Purchase Order), those terms come first. Nothing here takes away rights the law gives you that you can't sign away.
2. At a glance
| What you bought | Can you get your money back? |
|---|---|
| Exam prep — your first payment | Yes. All of it, within 7 days. No reason needed. |
| Exam prep — monthly renewals | No. Cancel any time in your profile to stop future charges. |
| Mock test bought on its own | Yes, within 7 days, if you haven't accessed or started the test. Once accessed, no. |
| A charge we made by mistake | Yes. Always. In full. |
| Immigration consultant (RCIC) fees we collected for them | No. That money goes to your RCIC — see Section 5. |
| Credentialing, document review, and application help | Sometimes — see Section 6. |
This table is a summary. The sections below are the actual terms.
3. Red Seal exam prep: your 7 days
You can get all your money back within 7 days of your first payment. You don't need a reason and we won't ask for one.
How it works:
- The 7 days start when you pay at checkout — not when you first log in.
- Use the platform as much as you like during those 7 days. It doesn't affect your refund.
- Email [email protected].
- Your access ends when we send the money back.
- You get this once. It doesn't apply to your monthly renewals, to a second subscription later, or to a new account you open.
Mock tests bought on their own: same 7 days, as long as you haven't opened the test. Once you open it, we can't refund it. Mock tests included with Premium aren't refunded separately.
After your 7 days: We do not refund exam prep. You get everything the moment you pay, so the service is delivered in full at that point.
EU/UK Statutory Right Notice: By purchasing digital content or a subscription that begins immediately, you explicitly request immediate performance and acknowledge that you waive your statutory UK/EU 14-day right of withdrawal upon streaming, downloading, or logging into the digital platform. In exchange, you are fully covered by our global 7-day money-back guarantee.
If you don't pass the exam: that isn't a refund situation. Our pass-or-extend guarantee may give you an extra month free, subject to uploading your results transcripts to the platform. We don't run the official Red Seal exam and we're not connected to the CCDA, ESDC, or any provincial apprenticeship authority. Doing well on our questions doesn't guarantee you'll pass the real exam.
4. Monthly subscriptions
Your subscription renews every month at the price you saw at checkout until you cancel. Each renewal is a new charge for another month.
Cancel any time, yourself. Go to [Profile → Subscription → Cancel]. You don't need to email us, explain, or talk to anyone.
Cancelling stops the next charge. It doesn't undo a charge we already took. You keep your access until the end of the month you paid for.
We don't refund renewals. Once a monthly charge goes through, it stays. That includes if you:
- meant to cancel and forgot;
- didn't use the platform that month;
- cancel halfway through a month (no partial refunds, you keep access to the end);
- passed your exam, or don't need us anymore.
Keeping track of your subscription is up to you. Your next billing date and price are always in your account. Your subscription automatically renews and your card is charged monthly on the same calendar day as your initial purchase (e.g., if you buy on March 15th, your next billing date is April 15th).
To avoid being charged for the next billing cycle, you must complete the cancellation process at least 24 hours before your next scheduled billing date
If we charge you by mistake, you always get it back. In full, without delay.. That means: charged twice, charged after you cancelled, or charged when our platform was broken and you couldn't get in. Email [email protected].
If we change the price, we'll email you at least 30 days beforehand. The new price starts at your next renewal after that. You can cancel before then.
5. Fees we collect for other people
Sometimes we collect money from you and pass it straight on to someone else. Right now that means fees for an immigration consultant (RCIC), where your RCIC has asked us to collect on their behalf.
Once we've passed that money on, we can't refund it. Your refund rights for an RCIC's work are between you and your RCIC, under the retainer agreement you signed with them.
What we don't collect, so there's nothing for us to refund:
- Your official Red Seal exam fee. You pay that directly to your province — Skilled Trades Ontario, SkilledTradesBC, Alberta Apprenticeship and Industry Training, and so on. We don't run the exam and we never handle that money.
- Medicals, police certificates, biometrics, passport fees, language tests (such as IELTS), and educational credential assessments. You pay those providers directly.
Important: none of this affects your exam prep subscription or your mock tests. Those are covered by Section 3.
6. Credentialing, document review, and other professional services
This covers work our team does for you: credentialing support, skill verification, document review and validation, eligibility assessments, and application assistance.
We start immediately. When you buy, you're asking us to start work on your file straight away.
If you cancel before we've started, you may get a refund, minus reasonable admin costs.
If we're partway through and your Purchase Order allows cancelling, we refund based on the work not yet done, minus admin costs.
Once the work is done, it isn't refundable.
If we drop the ball, we fail to deliver something we contracted to do, and it's our fault alone, not an authority's or a third party's — you may get some or all of your money back.
Outcomes aren't guaranteed. Immigration and certification decisions are made by authorities, not by us. A refusal or a delay isn't a refund, as long as we did the work we agreed to do with the information you gave us.
7. When we don't give refunds
Outside the situations above, we don't refund for:
- changing your mind after your refund window has closed;
- walking away, going quiet, or not co-operating;
- giving us wrong or late information;
- missing a deadline that was in your hands;
- work we've already delivered;
- delays, rule changes, or processing times set by authorities;
- decisions made by governments or other third parties.
8. How to ask for a refund
Exam prep, within your 7 days: email [email protected]. No form. No reason. No explanation.
Anything else: email [email protected] with proof of payment and your service details, within 14 days of whatever happened.
We reply to every request within 5 business days.
9. How long do refunds take
Money goes back to the card or account you paid with.
Exam prep and mock tests: we send it within 2 business days of approving it. Your bank usually takes another 5–10 business days to show it.
Professional services: within 30 calendar days of approval.
Bank timing isn't something we control.
10. Exceptions and your rights
We can make exceptions in unusual situations. Doing it once doesn't mean we'll do it again, or that we have to.
If we say no, that's the end of our internal review. It doesn't take away any legal rights you have, and it doesn't stop you raising it with your bank or card provider.
11. Changes to this policy
We can update this policy. Changes only apply going forward, from the date at the top. We publish updates at www.workugo.com. If a change matters to you and you're a subscriber, we'll email you.
12. Contact
www.workugo.com